All you need to know about your Support

Policy, SLA, hours, how to use

How to submit a ticket using the Portal's Form
Dear customer,  If your question can't be resolved by searching our knowledge base, please use the Web Form in the portal to make our team aware of th...
Fri, 12 Jun, 2020 at 12:51 PM
How to open a ticket via email
Dear customer, You'll probably be able to find a quick answer to your question by searching our knowledge base in the portal, even while creating a...
Fri, 12 Jun, 2020 at 1:00 PM
Hours of Operation
Secret Double Octopus MAINTENANCE AND SUPPORT POLICY IN EFFECT AS OF June 2020 “Maintenance and Support Hours” are Monday through Friday, during busines...
Fri, 12 Jun, 2020 at 1:10 PM
Service Levels and Response Times
Secret Double Octopus MAINTENANCE AND SUPPORT POLICY IN EFFECT AS OF June 2020   Severities and SLA Severity  Description   Initial Human Resp...
Fri, 12 Jun, 2020 at 1:24 PM
Secret Double Octopus Maintenance and Support Policy
Introduction The Maintenance and Support Policy (MSP) describes the default services a customer with a current subscription is entitled to receive from Sec...
Mon, 15 Jun, 2020 at 4:27 PM