Support Specialist – Topics

This page lists the daily-use topics for ZeroPassword™ Support Specialists. Select a topic below to open its step-by-step troubleshooting guide.

Use this list for resolving user issues, authentication problems, and client-side troubleshooting.

1. User Enrollment

Steps for onboarding new users and ensuring the device is properly paired.

2. Bypass Users

How to bypass specific users temporarily and restore access when needed.

3. Re-enroll Users

Instructions to reset user pairing and complete re-enrollment.

4. Add User to Service

Assign users to authentication services or specific applications.

5. Authentication Flows (Windows / Mac / Applications)

Understand and troubleshoot authenticator-specific authentication flow.

6. Troubleshooting User Issues

Common scenarios: login failure, device not paired, agent malfunction.

7. Understanding Auditing & Usage

How to interpret audit logs, user actions, and event flows.

8. Collecting Logs & Analysis

Windows/Mac logs, system diagnostics, and how to analyze authentication behavior.

9. Windows Agent – Error List

Common Windows agent errors and their resolution steps.

10. Mac Agent – Common Troubleshooting

Fixing pairing issues, failed authentication, and MacOS agent errors.

Support Specialist