Support Specialist – Topics

This page lists the daily-use topics for ZeroPassword™ Support Specialists. Select a topic below to open its step-by-step troubleshooting guide.

Use this list for resolving user issues, authentication problems, and client-side troubleshooting.

1. Users Enrollment

Steps for onboarding new users and ensuring the smartphone device app and account is properly installed.

2. Bypass Users

How to bypass specific users temporarily and restore access when needed.

3. Re-enroll Users

Instructions to reset user activation and complete re-enrollment.

4. Add User to Service

Assign users to authentication services or specific applications.

5. Authentication Flows (Windows / Mac / Applications)

Understand and troubleshoot authenticator-specific authentication flow
with different authentication methods.

6. Troubleshooting Octopus Issues

Server health, Login failure, Rejects, Agent malfunction.

7. Understanding Auditing & Usage

How to interpret Management Console audit logs, user actions, and event flows.

8. Collecting Logs & Analysis

Windows/Mac logs, system diagnostics, and how to analyze authenticationד.

9. Error Codes & Descriptions

Common Windows agent errors and their resolution steps.

10. Mac Agent – Common Troubleshooting

Fixing macOS installation and authentication issues, failed authentication, and MacOS agent errors.

Support Specialist