Dear customer,

You'll probably be able to find a quick answer to your question by searching our knowledge base in the portal, even while creating a ticket with the web form. 

We encourage you to use this method, in which with a few clicks of a mouse you can find the required information, before submitting a new ticket.

To shorten the information gathering cycle and to enable us to provide you with a faster resolution please include any relevant information from the following template:

• Severity (Urgent, High, Medium, Low)：<default Medium>
• Type of inquiry (Problem, Question, Feature Request, Other)：
• Description of the issue/scenario:
• Error message:
• Event Date：
• Product Component (Management console, Auth Server,, Windows agent, Other)：
• Product Component Version：
• Endpoint OS Version and build:
• Virtualization technology: (VDI, VMWARE, CITRIX etc.)
• Related Service：(Desktop login, SAML, LDAP, RADIUS etc,)
• Reproducible? (Once, Often, 100%, Never)：
• Log attached (Yes, No)：