How to open a ticket via email

Modified on Mon, 23 Oct 2023 at 02:18 PM

Dear customer,

You'll probably be able to find a quick answer to your question by searching our knowledge base in the portal, even while creating a ticket with the web form. 

We encourage you to use this method, in which with a few clicks of a mouse you can find the required information, before submitting a new ticket.

To shorten the information gathering cycle and to enable us to provide you with a faster resolution please include any relevant information from the following template:

  • Severity (Urgent, High, Medium, Low):<default Medium>
  • Type of inquiry (Problem, Question, Feature Request, Other):
  • Description of the issue/scenario:
  • Error message:
  • Event Date:
  • Product Component (Management console, Auth Server,, Windows agent, Other):
  • Product Component Version:
  • Endpoint OS Version and build:
  • Virtualization technology: (VDI, VMWARE, CITRIX etc.)
  • Related Service:(Desktop login, SAML, LDAP, RADIUS etc,)
  • Reproducible? (Once, Often, 100%, Never):
  • Log attached (Yes, No):

The Email should be sent to

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