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Hours of Operation - Secret Double Octopus
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Secret Double Octopus MAINTENANCE AND SUPPORT POLICY IN EFFECT AS OF March 2023

the maintannace and support policy is avaialble on Secret Double Octopus web site - 

Maintanance and support policy

 


Maintenance and Support Hours” are Monday through Friday, during business hours as defined in the table below:


TerritoryHours

North America

8 a.m. – 8 p.m. USA EST

Europe, Middle East, Africa (EMEA)

9 a.m. – 5 p.m. Europe CET

Asia Pacific

1 p.m. – 10 p.m. SGT SST (Singapore Standard Time)

India

11 a.m. – 8 p.m. IST (India Standard Time)




HOT Line number for P1 issues and Escalation   +1-985-464-2515




Customers requiring access to Secret Double Octopus FTP can access using SSO login to: 


Direct Link to FTP



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