Secret Double Octopus MAINTENANCE AND SUPPORT POLICY IN EFFECT AS OF March 2023
the maintannace and support policy is avaialble on Secret Double Octopus web site -
Maintanance and support policy
“Maintenance and Support Hours” are Monday through Friday, during business hours as defined in the table below:
| Territory | Hours |
|---|---|
North America | 8 a.m. – 8 p.m. USA EST |
Europe, Middle East, Africa (EMEA) | 9 a.m. – 5 p.m. Europe CET |
Asia Pacific | 1 p.m. – 10 p.m. SGT SST (Singapore Standard Time) |
India | 11 a.m. – 8 p.m. IST (India Standard Time) |
HOT Line number for P1 issues and Escalation +1-985-464-2515
Customers requiring access to Secret Double Octopus FTP can access using SSO login to: