✅ Systematic Troubleshooting Process

1. Identify Issue – Start by clearly defining the problem.
2. Gather Information – Collect logs, population effected, error codes, and user reports and audit.
3. Isolate Cause – Narrow down to the root cause (network, directory, service, authenticator).
4. Apply Solution – Implement corrective actions based on findings.
5. Verify & Document – Confirm resolution and record steps for future reference. 

✅ Device & Access Troubleshooting

• Authenticator Not Responding: Check device status, app version, re-enroll if needed.
• FIDO Key Issues: Verify registration, browser support, and hardware integrity.
• Workstation Blocked: Authentication logs, unblock device, educate user for workstation protection, push fatigue.
• Access Problems: Confirm service assignment, directory association, user status, and published changes. 

✅ Organizational Best Practices

• Use Groups for efficient management.
• Maintain accurate user info (emails, phone numbers).
• Standardize naming conventions.
• Perform weekly reviews and monthly audits. 

✅ Security Best Practices

• Conduct regular access reviews.
• Block and Disable users immediately upon departure.
• Document all bypass reasons, timeline and other information around it.
• Monitor shared account activity.
• Maintain detailed audit logs. 

✅ Enrollment Best Practices

• Streamline enrollment process.
• Enable multiple options (Authenticator, FIDO2, Voice PIN, OTP).
• Monitor progress and maintain audit logs. 

✅ Critical Reminders

• Always publish changes after modifications.
• Only active users can authenticate.
• Groups save time.
• Document everything. 

✅ General Points of Failure

• Network: Latency or blocks affect authentication.
• Active Directory: Ensure stability and proper sync.
• Services: Must use agreed protocols (SAML, OIDC, WS-FED).
• RADIUS/LDAP: Agents must communicate properly.
• Authenticators: Plugins must be connected and functional. 

✅ Essential Services & Health Checks

• Regularly monitor service health via Management Console.
• Validate configurations and sanity checks.
• Collect logs from servers and clients (Windows Agent, Remote AD, RADIUS Agent, LDAP Proxy).
• For networking issues, gather firewall and DNS logs.