MSP Shared Account Configuration

Secret Double Octopus Helpdesk Guide

Configure MSP account sharing, publish the service, and validate delegated access

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Overview

This article explains how to configure MSP Shared Account access in Secret Double Octopus. It covers MSP Portal authentication, tenant navigation, assigning an MSP user to a shared account, updating and publishing the service configuration, and validating the end-user experience.

Prerequisites

• MSP administrator access to the main tenant.
• Access to the relevant customer tenant.
• An existing shared-account owner.
• An existing MSP user with the required permissions.
• A configured application or service.

Resolution Steps

1. Sign in to the MSP Portal.
2. Open the required customer tenant.
3. Launch the tenant Management Console.
4. Configure MSP Account Sharing for the required user.
5. Add the MSP user and save the user configuration.
6. Open the relevant service and review its sign-on configuration.
7. Save and publish the service.
8. Validate access from the user portal.

Video Walkthrough

Detailed Step-by-Step Guide

User Authentication

Step 1: Open the MSP Portal

Navigate to https://<main tenant>.doubleoctopus.cc/mt/login.

 

Tenant and Manager Navigation

Step 3: Select the Manager

Select the appropriate manager from the list.

Step 4: Open Managers

Click the Managers icon in the sidebar.

 

Step 5: Select the Customer Tenant

Select the required customer tenant from the list.

 

Step 6: Launch the Management Console

Click MC SSO Sign In to access the tenant Management Console.

 

MSP Account Sharing Configuration

Step 7: Open Manage Users

Select Manage Users from the sidebar menu.

 

Step 8: Select the Shared Account Owner and Open Account Sharing

Select the user whose account will be shared.

 

Step 9: Enable MSP Shared Account and Add an MSP User

Click ADD in the MSP Users section.

 

Step 11: Save the Account Sharing Configuration

Click SAVE to apply the account sharing configuration.

 

Service Settings Update

Step 12: Open Services

Select Services from the sidebar menu.

 

Step 13: Edit the Service and click on Sign On

Click the edit icon for the required service, for example Amazon Web Services (AWS).

 

Step 15: Publish the Configuration

Click PUBLISH to finalize and apply the changes.

 

Validation

Step 16: Sign In as the MSP User

Authenticate as the delegated MSP user.

 

Step 19: Confirm Successful Access

Verify that the MSP user can access the application through the shared account.

 

Step 20: Check Windows shared account

Verify that the MSP user can login to windows using MSP Shared Account 

 

Validation Checklist

• The MSP user is assigned to the shared account.
• The Account Sharing configuration has been saved.
• The service configuration has been published.
• The application appears in the User Portal.
• The MSP user can launch the application.
• Authentication completes successfully.

Common Issues

Escalation: If the issue persists, collect the main tenant, customer tenant, manager, shared-account owner, MSP user, service name, browser and operating system, approximate issue time, and relevant logs before escalating.

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